Effective Date: 26/02/2025

At Base Camp Caravans, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website [www.basecampcaravans.com] or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of information to improve your experience and provide our services:
Personal Information
When you contact us, make a purchase, request information, or sign up for our newsletters, we may collect personal details such as:

• Name

• Email Address

• Phone Number

• Shipping Address

• Billing Information (for transactions)

Non-Personal Information
We may also collect non-personal information about your visit to our website, such as:

• Browser type and version

• Device type

• IP address

• Pages visited on our site

• Referring/exit pages

• Date and time of visits

Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences, improve site functionality, and analyse usage. You can choose to accept or decline cookies via your browser settings. However, declining cookies may affect your user experience.
2. How We Use Your Information
We use the information we collect to:

• Process transactions and fulfil orders

• Communicate with you regarding your inquiries or purchases

• Provide customer support

• Improve our website and services

• Send promotional emails or newsletters (with your consent)

• Analyse website traffic and trends

3. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes implementing encryption and security protocols. However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners to help us:

• Process payments

• Ship products

• Improve our website

• Provide customer support

These third-party service providers are obligated to use your data solely for the purposes we specify and are required to maintain its confidentiality.
5. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and correct your personal data

• The right to request the deletion of your data

• The right to withdraw your consent to our data processing

• The right to object to our data processing under certain circumstances

To exercise these rights, please contact us at [email address].
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Base Camp Caravans
Email: sales@basecampaustralia.com.au
Phone: 1300 473 009
Address: 7 Niche Parade, Wangara WA 6065

This Privacy Policy outlines how Base Camp Caravans respects your privacy and handles your personal data. Please ensure that this policy aligns with the specific practices and legal obligations for your business in Australia, including compliance with the Privacy Act 1988 (Cth) and other relevant Australian privacy regulations.